Category: Customer Experience

What It Is
A reusable AI prompt that analyzes reviews, surveys, complaints, and support conversations to identify recurring themes, sentiment, priorities, and service-improvement opportunities.

Objective
Turn unstructured customer feedback into prioritized actions that improve the customer experience.

Prompt Template

Act as a customer-experience strategist. Analyze the feedback below.

Feedback/reviews/support conversations: [DATA]
Business/customer journey context: [CONTEXT]

Group the feedback into recurring themes.

For each theme, identify:

Sentiment
Frequency, where measurable
Customer-journey stage
Likely root cause only when supported by the evidence
Urgency
Recommended corrective action

Then provide:

Top 5 improvement priorities
Suggested KPIs for measuring whether the changes work

Do not invent root causes or frequencies that are not supported by the provided data.

Scale90 Use Case
Business owners can use this prompt to turn reviews, surveys, complaints, and service conversations into a structured customer-experience improvement plan.

Full AI Center Phase 1 PDF: Scale90 AICenter Phase1 NETWORK.pdf

Last Verified: September 2, 2026

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